Refund policy

Return & Refund Policy

At EmsaCart, customer satisfaction is important to us.

Returns
You may request a return within 7 days of receiving your order if the product is damaged, defective, or incorrect.

Refund Eligibility
Refunds may be approved if:

• The item arrives damaged

• You receive the wrong item

• The item is significantly different from the description

Non-Returnable Items
We may not accept returns for:

• Used products

• Items damaged by misuse

• Products returned after the allowed return period

Refund Process
Once your return request is approved, refunds will be processed to your original payment method.

How to Request a Return
Please contact us with:

• Your order number

• Photos of the product (if damaged)

Email: emsacart@gmail.com

Our support team will guide you through the process.